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FREE DHL EXPRESS SHIPPINGOn orders of $210 and above

FAQ

Do you ship worldwide?

Yes we ship worldwide! We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

When will my order arrive?

Rat Betty jewelry is handmade to order by our small team in Brighton, UK. This is a labor intensive process so, unless stated otherwise, please allow up to 1-2 weeks for us to finish your order plus the shipping time. Shipping times are estimated at checkout.

Shipping Costs

We offer free DHL Express shipping worldwide for any orders of $210 or more (not inc. the shipping cost itself). For orders of less than $210 there is the option for free standard shipping or DHL Express shipping for a fee of $17.40.

What if I need to modify my order?

If you need to modify your order, please email hello@ratbetty.com with your order number and requested modification. 

Exchanges or refunds?

We are happy to refund or exchange merchandise within 30 days of the ship date. Merchandise must not be worn or damaged. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.

How to return or exchange your item

Please email hello@ratbetty.com with “RETURN” or “EXCHANGE” and your order number in the subject line. You will receive an email with information on next steps. Send the returned items to the address listed on the Return/Exchange email. The returned package must include: a note stating the order number, and the item being returned. Please note that all returns must be received by us within 30 days of the ship date. We will send you an email as soon as we receive your package.

How can I get this in gold?

Please request a quote for the piece you'd like here.

What’s my ring size?

If you are able to go safely, we recommend you visit a local jeweler to get measured. If you are unable to go safely then we'd recommend you order an inexpensive ring sizer online.

RING SIZING TIPS

  • The aim is for a snug fit, that is able to slip back over the knuckle. 
  • Fingers shrink and swell at different temperatures. Measure your fingers at room temperature for best results.

Question still not answered? Please use our contact form here.

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