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FREE DHL EXPRESS SHIPPINGOn orders of $210 and above

SHIPPING + RETURNS

US SHIPPING

Duties & Customs: We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

Timeframes: Rat Betty jewelry is handmade to order by our small team in Brighton, UK. This is a labor intensive process, some pieces requires 2-3 days to be finished, others are made to order and require 3-4 weeks to finish. Please check the product description which will clarify the dispatch time for each piece. Shipping times are estimated at checkout.

Shipping Costs: We offer free DHL Express shipping for any orders of $210 or more (not inc. the shipping cost itself). For orders of less than $210 there is the option for free standard shipping or DHL Express shipping for a fee of $17.40.

 

EXCHANGE & RETURNS POLICY

- All orders placed between Nov 1st and Dec 31st will have until Jan 31st 2022 to return/exchange. Orders placed prior to Nov 1st must be exchanged within 30 days of you receiving the product. Merchandise must not be worn or damaged.

- Shipping costs are non-refundable. The cost of returning the goods to us is your responsibility. We will ship the exchanged item back to you.

- If your piece is incorrect or faulty please email us your name, order number and a quick description of what has happened. We will get the issue resolved for you as soon as possible.

- For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note the goods are your responsibility until they reach us here.
 

HOW TO RETURN OR EXCHANGE YOUR RAT BETTY ITEM

Email hello@ratbetty.com with “RETURN” or “EXCHANGE” and your order number in the subject line. Shipping costs are non-refundable. The cost of returning the goods to us is your responsibility. We will ship the exchanged item back to you. You will receive an email with information on next steps (incl. the address to send the goods back to). We will send you an email as soon as we receive your package. Please note that all orders placed between Nov 1st and Dec 31st will have until Jan 31st 2022 to return/exchange.

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