SHIPPING + RETURNS
Do you ship worldwide?
Yes we ship worldwide! We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.
When will my order be shipped?
All our jewellery is handmade in Brighton. Shipping times are approximate and will be from the date of dispatch, not the date of order. Please see product pages for processing time. Please note we do not ship on weekends or bank holidays.
If you need the piece sooner than the time listed on the product page, please contact us via our form here or email us at email@example.com prior to placing your order.
How will my order be packaged?
Orders will be posted by either UPS or DHL Express Courier. Please proceed through checkout to see the shipping options. We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.
How will my order be packaged?
All orders come packaged in a Fairtrade cotton pouch within a recyclable branded Rat Betty black jewelry box. We also include a care card!
Can my order by gift wrapped?
If you'd like your order gift wrapped, please add a note when checking out to request this, or contact us via our form here. Alternatively, please email us at firstname.lastname@example.org to let us know!
Can I add a personalised note?
If you'd like to add a personalised note, please add this when checking out, or contact us via our form here. Alternatively, please email us at email@example.com to let us know!
Returns & Exchanges
Do you offer returns / exchanges?
You can return any item for a refund or exchange within 30 days of receiving your original order.
Merchandise must not be worn or damaged. Shipping costs are non-refundable.
Please be sure of the piece and size you are ordering. We are based in the UK and customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.
How do I return or exchange my piece?
Please email firstname.lastname@example.org with “Return” or “Exchange” and your order number in the subject line. You will receive an email with information on next steps.
The returned package must include: a note containing the order number, and the item being returned. We will send you an email as soon as we receive your package.
Please be sure of the piece and size you are ordering. We are based in the UK and customers are responsible for the shipping of all returns and exchanges.
Can I cancel my order?
All orders can be cancelled before we've shipped your package.
Once we've shipped your package, you'll still be entitled to a full refund if you send the package back to us in original condition, details above.
If you refuse a delivery from our couriers, they will either destroy it or send it back to us. If the shipment is destroyed your order will not be eligible for a refund. If the shipment is returned undamaged, the order will be eligible for a refund after deducting the cost of shipping and taxes & duties (if applicable).