Yes we ship worldwide! We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

All new orders will be shipped in the new year!

All our jewellery is handmade in Brighton. Shipping times are approximate and will be from the date of dispatch, not the date of order. Please see product pages for processing time. Please note we do not ship on weekends or bank holidays.

If you need the piece sooner than the time listed on the product page, please contact us via our form here or email us at info@ratbetty.com prior to placing your order.

Orders will be posted by either UPS or DHL Express Courier. Please proceed through checkout to see the shipping options. We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

All orders come packaged in a Fairtrade cotton pouch within a recyclable branded Rat Betty black jewelry box. We also include a care card!

If you'd like your order gift wrapped, please add a note when checking out to request this, or contact us via our form here. Alternatively, please email us at info@ratbetty.com to let us know!

If you'd like to add a personalised note, please add this when checking out, or contact us via our form here. Alternatively, please email us at info@ratbetty.com to let us know!

All orders placed in November & December 2022 will have until January 31st 2023 to exchange or refund. Anything purchased in 2023 or prior to November 2022 will have 30 days to exchange or refund.

Merchandise must not be worn or damaged. Shipping costs are non-refundable.

Please be sure of the piece and size you are ordering. We are based in the UK and customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.

Please email info@ratbetty.com with “Return” or “Exchange” and your order number in the subject line. You will receive an email with information on next steps.

The returned package must include: a note containing the order number, and the item being returned. 

Please note that all orders placed in November & December 2022 will have until January 31st 2023 to exchange or refund. Anything purchased in 2023 or prior to November 2022 will have 30 days to exchange or refund.  We will send you an email as soon as we receive your package.

Please be sure of the piece and size you are ordering. We are based in the UK and customers are responsible for the shipping of all returns and exchanges.